Empowering more teams with customer perspectives: January 2022 product release

“New year, new me” may seem like a proverbial cliche as the calendar turns over, but there’s truth to it. People are constantly changing, and that means your customers are too. That’s why it’s important for all teams to be equipped with customer perspectives and use them to inform decisions. In our latest market release, we’re excited to introduce new features that help you tap into insights from new audiences, align testing to business goals, and effectively scale UserTesting for your business.

Included in this January 2022 product release are the following features and updates:

• Seamless recorder for Invite Network: tap into insights from employees, existing customers, industry experts, and people within unique demographics faster and easier than ever before
• Category filtering in the template gallery: find relevant templates faster by filtering for templates based on your business goals
• Metaverse and virtual reality templates: create the best, most immersive experiences for games, products, services, and other virtual reality (VR) experiences in any metaverse
• Enhanced Usage and History Dashboard: better track, monitor, and manage the UserTesting platform across your organization through increased visibility into overall testing capacity, usage by team member and workspace, as well as the account’s flex usage
• New training courses: access new resources through the UserTesting University to help scale human insights with ease

Let's dive in.

Tap into insights from new audiences with seamless recorder for Invite Network

UserTesting makes it possible to get feedback from anyone with features like Invite Network (formerly known as My Recruit). Invite Network gives you the ability to reach out to unique audiences that you may already know that would otherwise be difficult to recruit for testing through the UserTesting platform.

Invite Network now utilizes our seamless recorder and enables contributors to start giving feedback with a click of a button—no download required! Simply send a test link to anyone in your network and contributors can provide feedback instantly, with no technical hurdles.

To learn more about our seamless recorder for Invite Network, read our deep-dive.

Scale feedback for all teams with flexibility and guidance

When it comes to customer and user feedback it’s most impactful when it’s accessible to everyone. These next couple of features help you ensure you’re empowering everyone in your organization to collect and leverage feedback with ease and oversight. 

Category filtering in the template gallery

Early last year we launched our in-product template gallery which offers a simplified view of our templates and test plans in one place. Expanding on our mission of making it easy for everyone to collect feedback, we’re introducing category filtering in the template gallery so you can more easily find relevant, goal-aligned templates.

From validating ideas to optimizing for conversion, you can now filter through our library of over 75 test plans to find the template that best aligns with your business goals. 

Metaverse and virtual reality templates

Understand how to create the best, most immersive experiences in any metaverse. Our new  templates provide out-of-the-box sample questions if you’re just starting to expand to Facebook’s metaverse (Horizon Worlds), or want to better understand how products and services show up in any metaverse. We also have templates to better understand what those users value in those experiences, and how those users prefer and expect to transact in this emerging environment.

New to the platform? Use the template gallery and its filters to gather inspiration for what’s possible. The more people in your organization who uncover customer perspectives, the better.

To learn more about category filtering for the template gallery, read our Knowledgebase article. 

And if you’re interested in seeing some of our available templates but don’t have access to the platform, check out the template gallery on our website.

Usage and History Dashboard

For customers on our flexible pricing model, you’re now able to better track, monitor, and manage the UserTesting platform across your organization through enhancements to the Usage and History Dashboard. Specifically, this dashboard gives admins increased visibility into your plan's overall testing capacity, usage by team members and workspace, as well as the account’s flex usage.

Further, detailed export capabilities for session data are now available to help you unlock enhanced reporting and analysis capabilities to understand trends, optimize platform usage, and get the most out of your subscription.

For more information on how to get the most out of your Usage and History Dashboard, check out our Knowledgebase article.

New training courses on UserTesting University

Ready to empower new teams with UserTesting? We’ve launched new resources through the UserTesting University to help you scale human insights with ease. Check out some of our new training courses geared to help you quickly learn UserTesting and get the most out of the platform. 

Stay up-to-date with our product releases

We release product updates on a quarterly basis. So, if you’d like a full recap of our October 2021 product release from last quarter, you can view our blog. As always, we’re excited to help you bring real human insight into every decision. 

To hear more about our newest capabilities, please join our January 2022 product release webinar. 

And if you’d like to learn more about any of these features, contact your account team or reach out to us here.