Introducing the Human Insight Platform

A platform where you can see, hear, and understand real people as they react to your concepts and designs or engage with your products and experiences.

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Save time with enhanced AI-powered surveys and easy insight-sharing, fostering collaboration at every stage of product development. Register for our product release webinar to learn more.

Collaboration on a project or report presentation for customer insights and feedback

Get the new Starter plan for project-based testing

Do you need to get customer insights on your next project? Check out the new Starter plan that includes capabilities to gather feedback and customer insights without an annual contract.

How it works

Target any audience

Quickly capture high-quality, diverse perspectives from the UserTesting Network, partner networks, and your own network. Define your audience and choose your sample size. We’ll handle the rest.

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Gather comprehensive feedback

The Feedback Engine helps capture human insight throughout the product development lifecycle. Our comprehensive testing solution adapts to meet your team’s testing needs.

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Analyze, understand, and measure

Quickly identify key insights and measure performance with AI-powered analytics and visualizations, designed to save time and simplify post-test analysis.

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Amplify customer insights

Build a common understanding of your customers throughout the organization by sharing insights, highlight reels, and clips with stakeholders directly into commonly used tools.

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What's the ROI on your customers' feedback?

Calculate the impact insights from your target audience could have on revenue, operational efficiency, and retention.

Why organizations partner with UserTesting

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    Forrester names UserTesting a leader in experience research platform

    UserTesting received the highest possible scores in 20 criteria in 2023

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    Fastest way to quality human insight

    Feedback within a few hours with purpose-built Audience Solutions

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    Flexible and comprehensive Feedback Engine

    Understand the what and the why with a single platform 

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    3,000+ customers around the world

    Discover how thousands of teams create exceptional experiences with the help of human insight

    Customer stories
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    Solutions

    For Digital product teams

    Validate concepts, get customer feedback, and discover needs to help improve digital experiences.

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    Solutions

    For Marketing teams

    Drive growth, optimize digital experiences, and more effectively manage brand reputation with critical insights from real customers. Get on-demand feedback on all your marketing campaigns and assets.

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    Solutions

    Product and Design

    Collect feedback on any experience, analyze results, and share findings while saving time and reducing the cost of rework.

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    Solutions

    Executives

    Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.

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    Solutions

    For UX research teams

    Conduct generative, formative, and evaluative research, or get quick insights from real users. Drive alignment across teams with human insight, backed by a proven framework for continuous testing and a shared understanding of customer needs.

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    Solutions

    Enterprise

    Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.

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    Solutions

    Startups

    Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.

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    Solutions

    Mid-market

    Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.

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    Solutions

    Small business

    Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.

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    Solutions

    Financial services

    Innovate and optimize experiences to drive trust and customer loyalty

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    Solutions

    Ecommerce

    Create frictionless online shopping experiences by optimizing your ecommerce experiences and boosting conversions with human insight

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    Consumer technology

    Keep up with the rising demand for exceptional consumer technology experiences.

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    Solutions

    Healthcare

    Understand and empathize with patients to improve healthcare experiences and drive loyalty

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    Solutions

    Media and entertainment

    Uncover how your audience engages with content across every touchpoint.

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    Solutions

    Automotive

    Get customers where they need to go with exceptional automotive experiences

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    Solutions

    Gaming and gambling

    Up the ante with winning gaming and gambling experiences

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    Travel and hospitality

    Exceed traveler expectations for health, safety, and personalized, memorable experiences.

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    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

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    Services

    Professional Services

    We're experts on industry-leading UX methodologies with over 200 years of cumulative experience to support you through every stage of your journey.

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    Glossary term

    Mobile testing

    Mobile testing is the process by which mobile apps and digital experiences (like websites and ecommerce) are tested for relevance, functionality, usability, and consistency.

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    Templates

    Get started with our expert-designed test templates. Use them as-is, customized to fit your exact needs.

Why organizations partner with UserTesting

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    Forrester names UserTesting a leader in experience research platforms in 2023

    Learn more
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    3,000+ Customers around the world

    Customer stories
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    Video-first Customer Experience Narratives (CxNs)

    Get a vivid, first-person understanding of an experience with CxNs

     

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    Fastest way to quality human insight

    80%+ of CxNs complete within a few hours through our global, opt-in contributor network

     

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    Platform that scales across your teams

    Simple user experience designed to scale with flexible, pre-built templates

     

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Forrester: UserTesting delivers a 665% ROI over three years

A recent Total Economic Impact™ (TEI) Study, conducted by Forrester on behalf of UserTesting, illustrates how organizations using the UserTesting Human Insight Platform can realize $2.03M in value and 665% in ROI over a three-year period.

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Open API and ecosystem

Get feedback on any experience and share insights anywhere with UserTesting’s 
ecosystem of integrations and plugins.

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