Customer Research Tools
Website and app design, content
and usability validation
Card sorting and information
Marketing campaign, creative and
Concept and prototype testing
Online/offline customer journeys
Find and connect with
your exact audiences for
With UserTesting’s diverse, global panel, it’s easy to target your exact customers on-demand. Or, you can use your own audiences of customers, employees or third-party participants with My Recruit.
Build a custom test
framework in minutes
Whether you’re a research professional or just someone who needs fast feedback on an experience, our intuitive test creation makes it easy to target your audience, create tasks and ask questions using configurable drag-and-drop components.
Speak to your customers
live with same-day video
Recruit for and schedule live 1:1 interviews in less than a day with Live Conversation. Ask open-ended questions, follow-up on important points, and get deeper insights with the ability to talk to your customers via live video.
Learn more about Live Conversation
Manage all your tests with an integrated dashboard
Great experiences are measurable. Our test analytics help you quantify those experiences using multiple choice questions, written responses and rating scales. When you’re ready to analyze user satisfaction, simply export for an easy look at the big picture.
“UserTesting is easy to use and the tool expedites my research work flow giving me back value time.”
A how-to guide to help teams structure and scale customer research resources within their organization.
Common use cases and stories of how our customers have used the UserTesting platform to gather fast and relevant human insights.