Get a vivid, first-hand view of what your customers are thinking and experiencing with Customer Experience Narratives™ (CxNs)
Capture more context about your customer with our
video-first approach to CxNs
Observe their facial expressions and body language
See visuals of their experience
Hear their tone of voice and intonation
Learn from their digital and real world interactions
How it works
Create a test plan to ask any question or request people to perform tasks. Explore, validate, compare.
Target the UserTesting Contributor Network or connect with your own audiences.
Engage with your audience through self-guided video recordings or live conversations.
Get to insights more quickly with visualizations, transcripts, metrics, and analysis.
Create highlight reels, download, export or share in your favorite tools like Slack, JIRA and Trello.
Organizations that optimize emotional connections outperform rivals by 85% in terms of sales growth. Source: Gallup
The UserTesting Human Insight Platform
helps you close the empathy gap
Get rapid feedback with access to a global and diverse contributor network. 80% of your videos will be completed in just a few hours.
empathize with the customer
Scale feedback across your organization with the most powerful and easiest to use platform on the market.
brands for 10+ years
Partner with the solution that delivers human insight to more than half of the world's top brands.
Scale across all teams
Build products your customers love. Use valuable feedback throughout the development process.
Design & UX
Know how users interact with your designs and fix UX issues before writing a single line of code.
Acquire, retain, and grow more loyal customers with superior brand experiences across all touchpoints.
Leverage the voice of the customer to make decisions that positively impact revenue and accelerate digital transformation.
See why UserTesting is trusted by the world’s most innovative brands
“Quite simply, we could not have achieved the incredible results we saw without the insights gained through UserTesting. It is by far the most potent weapon in our arsenal.”
James Lane | UX Manager
“What we like about UserTesting is literally the hundreds of tests that we can trigger again and again. Every time we learn something interesting.”
Shiv Singh | CMO
“UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back.”
Tammy Snow | Head of User Research
“Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey.”
Tom Lorusso | Principal User Research Manager
more loyal customers, and better business results.