• Understand what it's like to be your customer.

    Hear what your audience is saying and see what they mean so you can create better experiences.

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    Forrester names UserTesting a leader in Experience Research in 2023

    Learn more about the value of Experience Research Platforms (XRPs) and why UserTesting is named an industry leader with the highest possible scores across 20 criteria.

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    Join us at THiS 2024

    Join us in Austin for The Human Insight Summit (THiS), UserTesting’s annual customer conference October 28-30.

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    Customers rate UserTesting #1

    Discover how teams across UX, Design, Product, and Marketing are creating exceptional experiences (and eliminating bad ones) with human insight.

Remove the guesswork and create better experiences

Target diverse audiences

Quickly find and reach your target audiences from any of our purpose-built or partner networks.

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See experiences firsthand

See and hear real people share their perspectives as they interact with your experiences, including products, apps, and brands.

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Validate findings with confidence

Discover insights with machine-learning powered dashboards and visualizations. Validate learnings with higher sample-size studies

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Measure and benchmark performance

Benchmark your experiences over time and vs. your competitors. Identify areas for opportunity and measure impact over time.

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Share findings and amplify insights

Store, analyze, and collaborate with a centralized Insights Hub. Share insights via email, Slack, and more.

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We love our customers.

Powering over 3,400 of the world’s top brands

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4.5/5

  • To help our customers launch the most compelling digital experiences, we partner with UserTesting to bring human insight into our design process, empowering us with a higher degree of confidence.
    Jaime
    Jaime Vasquez Principal Experience Architect & Digital Strategist, Adobe Consulting
  • Our CEO, Satya Nadella, tells us often that the source of innovation comes from having a deep sense of empathy. And it's true, empathy makes us better innovators. Today, Microsoft is stronger than ever. UserTesting helps our entire company get feedback from our customers at every single point in the journey.
    Tom
    Tom Lorusso Xbox Principal User Research Manager, Microsoft
  • In the race for high quality human insights, nobody beats UserTesting. We recruit target users and complete our tests in hours, not weeks. It's our insight engine -- the power unit behind our momentum -- and a key reason why our remote design sprints are seen as so successful by our business leaders.
    Sam
    Sam Howard Senior UX Researcher, DAZN
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    Solutions

    Executives

    Steward a more customer-centric organization with insights from your customers. Drive business growth, increase product adoption, and grow customer loyalty with a proven framework for scaling human insights and customer empathy throughout the organization.

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    Solutions

    Startups

    Capture rich, video-based feedback to make decisions with confidence, ensure product-market fit, and accelerate innovation and growth.

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    Solutions

    Small business

    Drive growth and innovation through fast, remote customer feedback that anyone on the team can access to create customer-centric products and experiences.

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    Solutions

    Mid-market

    Quickly capture rich, video-based feedback to increase speed-to-market, adapt to changing customer needs, and grow into world-class brands.

  • Teaser image for solutions company size enterprise

    Solutions

    Enterprise

    Quickly capture rich, video-based feedback from customers, prospects, employees, and more to innovate and build exceptional brand experiences.

  • Automotive

    Solutions

    Automotive

    Get customers where they need to go with exceptional automotive experiences

  • Solutions

    Consumer technology

    Keep up with the rising demand for exceptional consumer technology experiences.

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    Solutions

    Retail

    Create frictionless online and offline shopping experiences by optimizing your retail experiences and boosting conversions with human insight

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    Solutions

    Financial services

    Innovate and optimize experiences to drive trust and customer loyalty

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    Solutions

    Gaming and gambling

    Up the ante with winning gaming and gambling experiences

  • teaser image for solutions healthcare

    Solutions

    Healthcare

    Understand and empathize with patients to improve healthcare experiences and drive loyalty

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    Solutions

    Media and entertainment

    Uncover how your audience engages with content across every touchpoint.

  • Solutions

    Travel and hospitality

    Exceed traveler expectations for health, safety, and personalized, memorable experiences.

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    Integrations and plugins

    See how UserTesting helps you do more with your existing tools and solutions to further optimize your customer experience.

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    Mobile application testing

    Mobile application testing 

Customer empathy for every experience

Whether you're focused on UI, UX, UX Design, CX, or something else altogether, check out these resources to learn more about keeping your customer at the center of the experiences you create.

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UI vs. UX

Understand the differences between UI and UX and how human insight can help with both. 

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UX design for every experience

No matter how you define UX design, keeping your customer at the center is what experts agree matters most. 

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Testing CX

Customer-centricity is an ever-evolving goal. Learn why testing a holistic view of your experiences is the best way to ensure great CX.

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Resources

2022 CX Industry Report

For Design teams

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Thank you

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Get paid to test

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Start Here Form

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Real human insight, delivered real fast

Watch real people engage with your products, apps, or services, and easily get a vivid, first-person understanding of any experience.