A repository of acronyms, jargon, and useful words for product and customer teams


Refers to an AI model designed to understand and generate human language (like ChatGPT). LLMs are characterized by their massive scale, complex architecture, and ability to process and generate coherent and contextually relevant text.
In Lean UX, non UX-trained people carry out UX activities involving all members of a development team.
Likert scales assess the degree to which a test participant agrees or disagrees about a given statement, on a scale of 1 to 5, with 5 commonly representing “strongly agree,” and 1 signifying “strongly disagree.” Due to the numeric scale, these assessments offer more insight than a “yes” or “no” question, which is often too black and white and doesn’t allow for any neutrality.
UserTesting’s Live Conversation is a type of moderated test. It enables interactive, live, remote conversations in the form of a two-way video conference across all platforms, including mobile. With Live Conversation, you and the contributor can talk, see each other, and share screens.
Refers to collecting user insights by surveying live visitors to a website, mobile site, or app.
Longitudinal studies refer to the repetitive action of observing the same test participants over days, months, or even years to notice what changes and developments naturally occur. Researchers can obtain long-term insights into their customers, providing valuable information for how they interact with and experience a product or service.
Low-fidelity prototyping is a method of testing design concepts by transforming your ideas into limited function, testable artifacts. The role of low-fidelity prototypes is to collect feedback on your design during the early stages.