Glossary

A repository of acronyms, jargon, and useful words for product and customer teams

R

Remote focus groups, or group interviews, are similar to traditional in-person focus groups, however, they’re conducted remotely via video conferencing.
Remote usability testing is a method of remote research that uses an insight platform to record the screen (and voice, depending on the software you choose) of test participants as they interact with your product or experience in their natural environment—at home, in their office, or a specific location.
Retail banking offers financial services to consumers instead of businesses or enterprises. Also referred to as personal or consumer banking, retail banking is designed to meet the everyday financial needs of individuals. It’s how people deposit money securely and privately, manage their finances, and access credit—online or in person.