Glossary

A repository of acronyms, jargon, and useful words for product and customer teams

U

User interface (UI) is anything a user may interact with to use a digital product or service. This includes everything from screens and touchscreens, keyboards, sounds, and even lights.
Usability evaluation, composed of qualitative and quantitative research, is the process of assessing the user-friendliness of a system or product—and whether or not it satisfies users’ needs. Potential goals include simplifying a process, boosting efficiency, and raising awareness of a specific feature.
Usability labs are laboratories where usability testing is conducted under the supervision of a UX researcher. Test participants are recorded to observe how they complete tasks using the software.
A use case is a written account of how a particular product, feature, or concept is utilized, or alternatively, how a specific challenge or pain point can be addressed. Organizations typically rely on use cases to highlight how their products or services can benefit their customers.
User experience is how you feel about every interaction you have with what's in front of you in the moment you're using it.
UX research is the practice of studying user interactions to help with the design of people-first products and experiences.
A user research education program is an education program within an organization that strives to educate more individuals within the organization about customer research and testing to help build awareness, knowledge, and skills so human insight can scale across the organization.
User-centered design can be defined as a creative approach to problem-solving that centers on users throughout planning, design, and development—customized to fit their needs. Whether you’re developing a digital or physical product, with the user in mind, you guarantee creating a product that’s both desired and user-friendly.
UX design is the process of designing (digital or physical) products that are useful, easy to use, and delightful to interact with. It’s about enhancing the experience that people have while interacting with your product, and making sure they find value in what you’re providing.