Understanding evolving banking expectations in the UK
While we all know challenging economic times lead to changes in consumer habits, we don't always know how or why. The best way to build empathy and connect with financial services customers is to talk to them directly. Learn what they love about their banking experiences and what could be better. Find out first-hand how and why their spending habits are changing and how they feel about it.
To learn more about evolving banking expectations, UserTesting surveyed 1,000 consumers in the UK to learn how people's spending and banking habits are changing.
Check out the infographic, highlight reel, and access the executive summary report below.
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